Florida Insurance Claims Adjuster License Practice Exam

Which of the following is not one of the basic claims activities of the adjuster?

1. Defining claims

2. Negotiating claims

3. Evaluating claims

4. Investigating claims

The correct answer is: Defining claims

Adjusters are responsible for evaluating and investigating insurance claims to determine the extent of liability and negotiate a settlement. They also work to ensure that the proper amount is paid in claims and handle any disputes that may arise. Therefore, options B, C, and D are all basic claims activities of the adjuster, making option A, defining claims, the incorrect answer. While adjusters must have a clear understanding of the specific details and circumstances of each claim, their main focus is on evaluating and investigating the claim, rather than simply defining it.